Refund Policy

At JDG Jewelers, we are committed to providing our customers with accurately represented, high-quality jewelry and clear terms regarding purchases, returns, cancellations, and refunds.

Returns & Exchanges
Due to the nature and value of fine jewelry, completed sales are generally final. However, if an item arrives damaged, defective, incorrect, or materially different from the item ordered, the customer should contact JDG Jewelers promptly after delivery. We will review the issue and, when appropriate, offer a replacement, repair, exchange, or refund.

Any authorized return must be returned in its original condition with all included packaging and documentation. Items showing signs of wear, alteration, damage after delivery, or modification by another jeweler may not qualify for return.

Order Cancellations
Orders may be cancelled for a full refund before the order has been shipped or before production or customization has begun. Once an item has shipped or work has begun on a custom or personalized order, cancellation may no longer be available.

Custom & Personalized Jewelry
Custom-made, special-order, engraved, sized, altered, or personalized merchandise is made specifically for the customer and is generally non-refundable once production has begun. If JDG Jewelers is unable to fulfill the order as agreed, the customer will be offered an appropriate resolution, which may include correction, replacement, or refund.

Layaway & Payment Plans
Some purchases may be made through a layaway or installment arrangement. Merchandise purchased through layaway is not shipped or released to the customer until the required balance has been paid in full.

Payments made toward a layaway are applied to the outstanding balance of the merchandise. The customer's order remains open and unfulfilled while a balance remains. Cancellation and refund eligibility for a layaway will be determined according to the terms disclosed to the customer when the layaway is established and applicable law.

Shipping & Undelivered Orders
Orders requiring shipment are sent to the shipping address provided for the transaction. Tracking information is provided when applicable. If an order cannot be fulfilled or shipped, JDG Jewelers will contact the customer and provide an appropriate resolution, including a refund when applicable.

Refund Processing
When a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.

PayPal Purchases
Purchases made using PayPal remain subject to applicable PayPal terms, including PayPal Purchase Protection where eligible. Nothing in this policy is intended to limit any rights a customer may have under applicable law or PayPal's applicable policies.

Contact Us
Customers with questions regarding an order, cancellation, return, or refund may contact: